Independent return collections

Returns to B&Q

Arrange independent collection and transport of securely packaged items to the receiving address B&Q confirms for your return.

Choose your return item

Box of tiles / flooring return to B&Q

Keep matching batch labels and full boxes. Protect edges and include the combined weight. Confirm return quantities with the supplier.

Check the price and book this item

Before you book

  1. Contact B&Q directly to confirm return eligibility, approval, reference, receiving address and deadline.
  2. Follow its packing and labelling instructions. Tell us the packed dimensions, weight and any access or handling requirements.
  3. Review your route, items, available service and full transport price before payment. Request a quote for an item or journey outside the available options.

Your transport booking is separate from your purchase. We cannot approve a retailer return, extend a deadline or guarantee acceptance or a refund.

Book independent transport to B&Q

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