deliverateSupplier return transport terms
Fixed-price supplier return transport. Review your total and these terms before paying.
Who supplies the services
Deliverate is operated by The Home Delivery Guys Ltd. For fixed-price Book Now retailer returns, the customer pays Deliverate before dispatch. A courier is allocated after successful payment. The full transport charge is collected by The Home Delivery Guys Ltd through its Deliverate Stripe account. Your Stripe receipt records payment and VAT.
Your price and payment
Your booking total includes the selected return items, any optional extras, the daily fuel surcharge and 20% VAT. Item quantities and prices are listed in your basket. Review the full total before continuing to Stripe. Payment is taken before courier allocation.
Each booking covers one collection address and one retailer receiving address. Add multiple item types and quantities to the same basket where they share that journey. A different retailer or return address needs a separate booking.
Fuel and price changes
Fuel is calculated on the transport and selected extras before VAT. Fuel and VAT are rounded once for the complete booking. If a rate or the daily fuel figure changes before checkout, you must review the updated total before paying. A paid booking keeps its recorded price; later daily fuel changes do not alter it.
Supplier authorisation
Obtain the retailer’s return approval, reference, receiving address, delivery deadline and packaging conditions. Confirm that it will accept the item’s condition. The retailer’s head office or showroom may not accept returns. A transport booking does not guarantee a refund or override the retailer’s return rules.
Collection, packing and changes
Give accurate packed dimensions, weight, quantity and access details. Goods must be appropriately protected and ready for the agreed collection. Any proposed change in scope or additional charge must be explained and agreed before additional work is performed. Keep the courier’s collection and delivery evidence.
Cancellations, problems and statutory rights
Contact Deliverate support from your booking account to request cancellation before collection. If no courier can be allocated, you may request a full refund. Any charge for work already performed or an agreed failed collection must be explained before deduction. Nothing in these terms removes applicable statutory rights or makes every fee automatically non-refundable.
For faulty, damaged or incorrect goods, first contact the retailer about the appropriate remedy before purchasing separate return transport. Deliverate is independent of the retailers listed in its directory.