Explore the workflow before opening your workspace
Courier management software: a booking-to-dispatch walkthrough
The Nexus workspace connects orders, customers and routes so an office team can work from the same operational record. This guide follows the handover between booking and dispatch.
What is courier management software?
Courier management software brings bookings, customers, routes, driver assignments and delivery records into an operational workflow. The purpose is to keep the next action and the job history together.
A booking needs enough information for another person to carry it out. Check the merchant or customer, collection and delivery details and item instructions. Keep the order reference consistent when discussing the work with the driver.
A practical walkthrough
From an instruction to a completed job
- Review the booking and resolve missing or incorrect job details.
- Plan ready work in Route It and check the driver assignment.
- Use the recorded progress and completion evidence when reviewing the job.
For an independent courier without an office team, Drive It provides an own-job toolkit. The wider Nexus offering is relevant when several operational responsibilities need to be coordinated.
Your questions, answered
What should a courier booking contain?
Keep the reference, customer contacts, collection and delivery addresses, item details and agreed service instructions with the job.
Where can I check the current Drive It plan?
The Nexus product plans page sets out the current Drive It subscription, trial eligibility and separate usage charges. Follow the plan link before registering.
Explore the connected workflow
Published 30 September 2026. Product information from Nexus workspace. Public updates feed.